zamzam trading bd

Refund Policy

Refund & Return Policy

At zamzam trading bd we want you to be happy with your purchase. This page explains when and how you can return an item or request a refund.

Returns

If your item arrives damaged, defective or is not what you ordered, please contact us within 3 days of delivery with your order number and a photo of the issue. Items should be unused and in their original packaging.

Refunds

Once we receive and check a returned item, we process an approved refund — or a replacement, if you prefer. Refunds are made in BDT through the original payment method, or via bKash/Nagad for Cash on Delivery orders.

Non-Returnable Items

Some items — such as perishable goods, personal-care products and anything marked non-returnable — cannot be returned once opened, unless they arrive faulty.

Cancellations

You can cancel an order before it is dispatched by contacting us as soon as possible.

Get in Touch

Questions about this page? Contact zamzam trading bd: